InfoIns Core Suite
An all-in-one system managing underwriting, claims processing, reinsurance, accounting, and live management dashboards under a single robust database.
Case Study • Digital Transformation
AYA SOMPO Insurance's Digital Transformation with InfoIns Core Insurance System
How Myanmar's leading insurer partnered with Informatics International to deploy a fully integrated core insurance suite, broker portal, and document management platform.
Digital transformationInsurance platformThe Challenger
Pioneering Myanmar's Modern Insurance Landscape
AYA SOMPO Insurance stands as a prominent pillar in Myanmar's rapidly expanding financial sector. Recognizing the critical need to evolve in a digital-first economy, the company embarked on a highly ambitious digital transformation roadmap starting in 2018.
To power this transition, they chose Informatics International's flagship InfoIns Core Insurance System. Implemented alongside an advanced Document Management System (DMS) and a robust Broker/Agent Portal, this transformation made AYA SOMPO the very first insurer in Myanmar to operate on a fully digitalized end-to-end platform.
The Obstacles
Breaking Free From Paper and Excel Dependency
Before implementing the InfoIns system, AYA SOMPO faced severe operational bottlenecks common to developing markets:
Excel-Driven Management: Core business operations—including policy underwriting, claim tracking, and financial reconciliation—were handled manually across disconnected spreadsheets.
Limited Scalability: As business volume grew, manual processing directly limited geographic expansion and hampered new partner onboarding.
Delayed Service Delivery: Policy issuance and claim processing cycles took weeks, affecting broker relationships and ending customer satisfaction.
The Transformation
The Solution: Unified Core Insurance Suite, DMS & Portal
Informatics International designed and deployed a comprehensive digital system tailored specifically to general and life insurance frameworks:
Broker/Agent Portal
An external web application enabling real-time quote generation, quick policy booking, and instant commission reports for brokers across Myanmar.
Integrated DMS
The Document Management System digitized physical archives, associating all scanned customer KYC, paper policies, and claim photos directly to system records.
Business Value
Key Benefits of the InfoIns System
End-to-End Functionalities
Integrated processes across quotations, underwriting, claims settlement, finance reconciliations, DMS, and robust operational reporting.
Branch Connectivity
Created seamless connectivity between branch offices across the country, ensuring real-time business and premium information flow.
SLA and Scalability
Highly scalable system supports expanding general and life portfolios, with microservice components ready for high-volume transactions.
Agent Web Portal
Transformed agency workflows by enabling real-time remote submissions, policy lookups, digital claims intake, and paperless settlement.
The Impact
Measurable Digital Transformation Success
Year-on-Year GWP Growth
Policy Processing Time
Average Claims Cycle
New Business Satisfaction
Satisfied Renewal Process
Accolades
Awards & Industry Recognition
Best Insurance Company for Digital TransformationFinancial Institution Awards, Myanmar • 2020- Technology Excellence Initiative of the YearInsurance Asia Awards • 2020
- Leadership in Digital TransformationGlobal Banking & Finance Review • 2023
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